Hours

Open until 9:00PM
  • Sunday, Dec. 311:00AM-6:00PM
  • Monday, Dec. 410:00AM-8:00PM
  • Tuesday, Dec. 510:00AM-8:00PM
  • Wednesday, Dec. 610:00AM-8:00PM
  • Thursday, Dec. 710:00AM-8:00PM
  • Friday, Dec. 810:00AM-9:00PM
See More Holiday Hours

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM

WELCOME TO GALLERIA AT CRYSTAL RUN

Sales Floor Associate

JCPenney

Full-Time

05/16/2023

Store Hourly Positions
Job Type: Full-Time
Pay Range: $13.25 – $19.88
Date Updated: Mar 23, 2023

General Description

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well…being a Sales Floor Associate at JCPenney might be the position for you!

Primary Responsibilities:

  • Customer Service & Sales
    • Greets and assists customers in finding products and delivers outstanding customer service
    • Partners with other team members when additional support is needed
    • Actively listens to customer issues in a calm and agreeable manner to resolve problems
  • Truck / Restock & Inventory
    • Follows placement directions to effectively place set merchandise statements
    • Contributes to merchandise receipt and reverse logistics processes
    • Assists with the execution of inventory processes
    • Contributes to the Shoe on Display restocking process, including mismates and stockroom organization
    • Contributes to the restock program to identify replenishment opportunities
  • SET / Visual / Environment
    • Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing
    • Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale
    • Helps oversee and maintain all fitting room and sales floor recovery processes
    • Contributes to the execution of visual elements to support merchandising statements
    • Responsible for stockroom maintenance
  • Omnichannel
    • Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed
    • Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed
  • General Operations
    • Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
    • Assists with the Defective process execution to ensure integrity of inventory and prevent shrink
  • Performance Standards
    • Supports company shrink and safety initiatives
    • Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Core Competencies & Accomplishments:

  • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
  • Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and other
  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency
  • Drive Change – Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change
  • Work experience- 1-2 years of retail experience

Apply Online: Sales Floor Associate – Crystal Run Mall in Middletown, NY – JCPenney