Closed until 9:00 AM
  • Monday, Dec. 119:00 AM-10:00 PM
  • Tuesday, Dec. 129:00 AM-10:00 PM
  • Wednesday, Dec. 139:00 AM-10:00 PM
  • Thursday, Dec. 149:00 AM-10:00PM
  • Friday, Dec. 159:00 AM-10:00 PM
  • Saturday, Dec. 169:00 AM-10:00 PM
See More Holiday Hours

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM




Closed until 9:00 AM

Regular Hours

  • Monday - Saturday10:00 AM - 9:30 PM
  • Sunday11:00 AM - 6:00 PM
See More Holiday Hours
View Individual Venue Hours

Looking for help?

As of Mar 6, Customer Service will relocate to the Mall Office, located around the corner from Subway at the rear of the Food Court, where gift cards will be available from 10am-5pm. Gift cards can always be purchased by clicking here.

Wheelchairs and strollers will be available at Security. After 5pm, Security will handle customer service questions and calls.

For more info, call (845) 692-8883.


Do you have a question for our team, right now ?
Ask them at [email protected] or call 845.692.8883.

Do you need to contact the Galleria at Crystal Run’s security team?
Call 845.239.6767.


  • Looking for your favorite shopping, dining or entertainment destination? You can visit Customer Service or any of our directories to find all that you’re looking for. Hand-held directories are also available at Customer Service and are downloadable here.

  • We offer Paramount brand ATMs located in two central locations: upper level across from Dick’s Sporting Goods and lower level behind the staircase at Center Court.

  • Strollers are available for rental throughout the Galleria at Crystal Run for a nominal fee.

  • Lost an item at the Galleria at Crystal Run? Please see any Customer Service representative next to Macy’s on the upper level, or call them at 845.692.8883. You can also visit the security office next to Champs on the lower level, or call them at 845.239.6767.

  • Our gift cards are available at the Mall Office, located around the corner from Subway at the rear of the Food Court. We offer American Express gift cards at a nominal fee. For more information, call 845.692.8883.

    To purchase a gift card online, please click here.

  • View restroom locations on our directory here.


  • Wheelchairs are available for rental at Customer Service, located next to Macy’s on the upper level, upon the desks’ opening at noon. Please see any guest services associate for details.

    To request a wheelchair before 12pm, Monday-Friday, please call the mall office at 845.692.5757.

  • Designated parking at every mall entrance.

  • All service dogs allowed.

ADA accessible entrances are identified below and ample parking is available throughout the site. Thank you for shopping at Galleria Crystal Run.

Galleria Crystal Run ADA Maps

Accessibility Map PDF Download

Mall Policies

  • In order to provide an enjoyable shopping environment, and for the safety and convenience of our shoppers, visitors and employees, the following Behavior Code will be in effect at all times for all guests and visitors of the shopping center. Anyone who violates the behavior code may be banned from the property and/or prosecuted to the fullest extent of the law. Mall management has the right to amend the behavior code at any time.


    Download our Behavior Code.


  • Appropriate behavior is required at all times. Fighting, horseplay, harassment, offensive language, shouting, loud noise, littering, solicitation, or any illegal activities are not allowed on mall property. Mall management has the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers or mall visitors.

  • Shopping Pets are not allowed on the premises except for service animals that aid the physically challenged. Exceptions may be made for pets being taken to pet stores or photography sessions.

  • For your safety and the safety of our customers you may not run, skate or use a skateboard on mall property. You may not ride bicycles on sidewalks or in the interior of the mall.

  • To promote the shopping center atmosphere, customers, guests and employees shall be fully clothed. The wearing of apparel which is likely to provoke a disturbance or embroil other groups or the general public in open conflict is prohibited.

  • The possession of any weapon, unless authorized by local, state, or federal statue, is prohibited.

  • Galleria At Crystal Run is a smoke free facility. The consumption of alcohol is permitted in licensed premises only.

  • The parking area is private property and is intended for the use of mall guests, visitors and employees. Vehicles must be parked in legal designated spaces. Violators are subject to tickets and/or towing. Unauthorized overnight parking is not permitted and is also subject to towing.

  • In accordance with school attendance laws, and in support of education, children of 6 to 16 years of age are not permitted on mall property during school hours, unless accompanied by a parent or legal guardian.

Parental Escort

Must Be 18 Friday & Saturday - 4pm to Close

Parental Escort Policy MB-18

Galleria At Crystal Run has a parental escort policy from 4:00pm until closing on Friday and Saturday evenings. Guests under 18 must be accompanied by a parent or guardian 21 years of age or older. For additional information call Customer Service at 845.692.8883. *MB-18 does not apply to stores with exterior entrances.