Hours

Open until 9:00 PM
  • Sunday, Nov. 2711:00 AM-6:00 PM
  • Monday, Nov. 2810:00 AM-9:00 PM
  • Tuesday, Nov. 2910:00 AM-9:00 PM
  • Wednesday, Nov. 3010:00 AM-9:00 PM
  • Thursday, Dec. 110:00 AM-9:00 PM
  • Friday, Dec. 210:00 AM-9:00 PM
  • Saturday, Dec. 310:00 AM-9:00 PM
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Cafe Team Member

Cafe Team Member

Urban Air Adventure Park

04/15/2021

JOB DESCRIPTION: 

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care. 

RESPONSIBILITIES 

  • Demonstrating the highest standards of guest relations and care when assisting guests at the counter. 
  • Giving advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business. 
  • Ensuring adequate stock levels of supplies and consumables for café area. 
  • Managing queues and meeting guest expectations, upsell to maximize profit. 
  • Keeping the areas tidy and clean including table clearing, removing and washing dishes, and taking out trash. 
  • Handling guest complaints in the first instance and reporting feedback to the Leadership Team. 
  • Working within established guidelines and operating procedures. 
  • Measure and assemble ingredients for menu items 
  • Properly cook and store food items at appropriate temperatures 
  • Rotate stock items as per established procedure 
  • Ensuring compliance with all health code regulations. 
  • Keep the kitchen and storage areas clear, well-organized 
  • Participate in regular staff meetings and training as required 
  • Other duties as tasked by Leadership 

QUALIFICATIONS 

  • Minimum of High School Diploma or equivalent required, some College preferred 
  • Previous restaurant/quick service experience preferred 
  • Basic math skills of adding and subtracting required 
  • ServSafe or similar food handling certification preferred 

ADDITIONAL REQUIREMENTS 

  • Having a friendly and engaging personality, a good communicator, able to work under pressure. 
  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service. 
  • Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask. 
  • An effective, well organized and efficient team player with a strong sense of discipline and urgency. 
  • Holds self-accountable for high personal standards of conduct and professionalism 

PHYSICAL REQUIREMENTS 

  • Work days, nights, and/or weekends as required. 
  • Work in noisy, fast paced environment with distracting conditions. 
  • Move about facility and stand for long periods of time. 
  • Lift and carry up to 30 pounds.