Supervising Experience: 1 year (Required)
High school or equivalent (Preferred)
Customer Service: 1 year (Preferred)
Full Job Description
ASSISTANT MANAGER (PART-TIME)
ARE YOU LOOKING FOR A COMPANY TO GROW WITH? DO YOU PREFER TO WORK IN A FUN, INTERESTING WORK ENVIRONMENT?ARE YOU PASSIONATE ABOUT ENGAGING CUSTOMERS AND ENSURING AN OUTSTANDING GUEST EXPERIENCE? IF YOU ANSWERED“YES”TO THESE QUESTIONS, THIS OPPORTUNITY COULD BE THE PERFECT FIT FOR YOU. WHO WE ARE . . . (NO BIG MYSTERY HERE).
We are a leader in providing an interactive and immersive escape room experience that allows our guests a chance to be a real-life detective. With 50 minutes on the clock, guests and their teams must find clues, solve puzzles, and decipher hidden codes to escape the themed room of their choice. Guests can pick from one of many themed rooms and are locked inside. ONCE THE CLOCK STARTS, PARTICIPANTS MUST WORK TOGETHER TO ESCAPE THE ROOM. Themes include Escape from Alcatraz, Sherlock’s Library, Treasure Island, Zombie Apocalypse, and many others. All in Adventures currently has thirteen Escape the Mystery Room locations in New York, Georgia, Connecticut, Massachusetts and Texas, and we are rapidly expanding into other states. WHO SHOULD APPLY . . . (ARE YOU UP TO THE CHALLENGE?) We are currently looking for sharp, enthusiastic hourly ASSISTANT MANAGER to join our super engaged, guest centric team of associates. This role is essential to the future growth of our company. This is a great opportunity for anyone excited for the chance to grow and develop with a startup company that is looking to change the face of how people interact socially through live games and activities. ABOUT THE ROLE . . . (NO BRAINTEASERS TO SOLVE. WE’RE PRETTY STRAIGHT-FORWARD). As an ASSISTANT MANAGER, you will: Assist the Store Manager in inspiring the team to achieve success by ensuring the overall satisfaction of our guests Provide outstanding guest satisfaction using professional communication Help drive the engagement and development of the store’s team of associates to ensure goals are met You and the team will greet new guests as they arrive for their scheduled appointments, or simply stop in to inquire about the experience Good verbal skills are important as you will be informing guests about the overall experience, theme options, and safety rules and regulations Model good manners as you and the team guide each guest to their selected escape room Even if they beg, you won’t give away clues, but you could be asked to interpret a theme’s overall mission to help our guests get moving After guests exit their selected rooms and desire to share their experiences, you will be there to support, encourage and affirm their game strategy, plus invite them back in the future Participate in and support all daily operations of the facility; including the quick, accurate recovery of each mystery room immediately after use Have an open ear to any guests who may express any dissatisfaction with their experience; escalating issues to the Store Manager for quick resolution Assist the team with the process of arranging furniture, backdrops, props or window displays, as outlined by company standards Ensure signage, written game clues, etc. reflect appropriate changes in themed promotions and upholds company guidelines Perform daily end-of-day register tasks
KEY COMPETENCIES NEEDED…(ALL THE RIGHT PIECES TO MAKE YOU A GREAT FIT FOR THE ROLE). Attention to Detail Delegation Friendliness/Professionalism Dependability Teamwork Instills Trust/High Integrity A Positive “All In” Attitude Verbal Communication Service & Sales Orientation
DESIRED EXPERIENCE . . . (THIS ISN’T A HEAD-SCRATCHER. THESE “EXTRAS” MAKE YOUR CV STAND OUT). No clue or puzzle solving experience necessary, but previous supervisory, retail, hospitality, event management, restaurant experience a plus. Training will be provided to all new hires. We’re excited to talk to you if you possess a positive attitude, a willingness to provide outstanding guest service, and a desire to grow and succeed with an exciting new company.
REQUIREMENTS FOR CONSIDERATION . . . (DON’T OVERLOOK THESE IMPORTANT CLUES). High School diploma or equivalent (college degree preferred) 1 year of previous supervisor or management experience Able to lift up to 50lbs Must pass company background screen and reference check Able to work a flexible schedule (30 – 40 hrs/wk), including nights, weekends and holidays Must have reliable transportation Ability to adapt to a fast-paced work environment Solid problem solving skills Excellent verbal and written skills Proficiency with Microsoft Office tools Multi-tasking capability and time management skills
Job Type: Part-time
- Employee discount
- Day shift
- Monday to Friday
- Night shift
- What is your work availability?
- High school or equivalent (Preferred)
- Supervising Experience: 1 year (Required)
- Customer Service: 1 year (Preferred)
- One location